This 1 day workshop is suitable for
Anyone wishing to develop their assertiveness skills.
Training Benefits
- Raised self-confidence
- Learn to recognise patterns in behaviour
- Respond constructively to difficult situations
- Express beliefs, opinions, feelings and wants in clear, appropriate and honest ways
- Learn how to be assertive without violating people's rights
- Learn techniques to help reduce the pressure or hostility felt in difficult situations
- Leave with a sense of achievement and a can do attitude
Competencies and Contents
- What being assertive is and what it is not
- Understanding the differences between being aggressive, passive and assertive
- Why people react the way that they do
- Understanding people's needs and rights
- Satisfying customers, colleagues, partners....
- Why attitude is everything
- How to communicate with confidence
- Reading non-verbal communication
- Listening skills
- How to deal with difficult, aggressive and unreasonable people
- How to be heard when people aren't listening
- Common mistakes to avoid
- Dealing with emotion
- How to say no
- Risk awareness and management
You can choose a time and location to suit your availability:
- A full or half day programme
- Flexible time schedules to fit working patterns
- Distance learning modules
- You come to us
- We come to you
Affordable, practical and effective training GUARANTEED to give you the edge.
- Fun
- Interactive
- Visual
- No hidden extras
- Fixed costs
- Flexible arrangements
You can call us on 0800 634 3399 or use our contact form below and we will get right back to you.