See the wood from the trees and empower your negotiation skills.
- Improve your outcomes
- Don't be put off by negotiation tactics
- Find out how you can turn around difficult situations and succeed
Setting up your negotiations
- The foundations you need to succeed
- Consider what winning really means
- What you need to prepare
The negotiation process
- Types of negotiation
- The process to follow
- Pacing your negotiations
- Asking the right type of questions
- What you can and cannot get away with
- Identifying what can get in the way of agreement
- Negotiating when the other side has more power
- Dealing with refusals to negotiate and unreasonable responses
- The traps that stop agreement
The people
- Getting off to a good start or recovering from a bad one
- The power of respect and behaving with integrity
- The power of listening
- Body language
- How to negotiate when alone and as part of a team
- The psychology involved with negotiations
- How to build your confidence
- Recognising the effects of emotion
- The games that people play
Practical strategies
- Dealing with pressure
- Diversion tactics
- How you can help the other side and work together
- Sources of power
- Types of agreement
- Finding a good surprise
- When to stop negotiating
- Getting agreement
- When to ask for what you want
- What to do when it's all over
This course is completely interactive. Practical exercises will reveal new insights into negotiation and allow you to test out what you have learned.
For more information
You can call us on 0800 634 3399 or email us your enquiry and we will get right back to you.