This area of our website is where we provide access to our training materials and publications.
There are over 200 models and guides which can be downloaded in PDF format for use as a refresher or for delivering your own in-house training.
PSL SERVICE OVERVIEW
PSL services overview
Below are a few examples of the business models which we provide for clients. These are clear, intelligent and simple reference tools for focusing ideas and saving time.
PERSONAL DEVELOPMENT
Problem solving model
Self image and personal power
The invaluable skill of asking the right questions
SALES MANAGERS AND SALES SKILLS
Developing sales management coaching skills
Foundation sales process example
Example products sales process model
Example trials sales process
Phase one of the sales process
Presenting stage of the sales process
Generating leads and enquires to fill your sales pipeline
How to lead a winning sales team
Key factors which motivate sales people
How to measure and monitor sales performance
The PSL sales team appraisal system
10 ways to reduce the sales you lose
How to create personal power and the energy to perform to your potential
The PSL presentation model
The business and product lifecycle
SUCCESSION PLANNING
The PSL Succession Planning process
BUSINESS PLANNING
PSL manufacturing production management model
The PSL process for producing profit and investment capital
Designing a powerful marketing system
A world class negotiation model
The core foundations for business success
What investors look for in a business plan
What your Bank needs to see in your finance proposal
STAFF PERFORMANCE AND RECRUITMENT
Recruiting high performing staff
How to reslove disputes with staff
How to deal with staff performance issues
Building high performing teams
Decision making accountability
LEADERSHIP
Leadership styles
Management team reporting systems
The core skills and processes for being a successful manager
How to deal with a difficult boss
CUSTOMER SERVICE EXCELLENCE
The key factors which create trust
The key factors which create customer satisfaction
How to deal with difficult people
How to resolve a complaint
The power of attitude
A model for customer service excellence