“I was very impressed with the structured, yet creative approach to my training – PSL went to great lengths to ensure the right mix of clients and course content – this gave us all the chance to gain the maximum benefit from the time we invested. I would not hesitate to recommend PSL’s services”
Designer Contracts have been supplying and fitting house builders with show homes, floor coverings, curtain and furniture packs for 20 years, which extends from first time buyer properties to luxury homes and penthouse apartments.
We have a team of over 165 staff, 12 regional offices/warehouses UK wide each run by a dedicated local team and backed by our own transport fleet. We also have a specialised Design Department as well as an in-house curtain workroom. We have a Central Distribution Centre which allows us to keep huge stocks and our own automated cutting machine. We are focused on giving our total commitment so that our customers also benefit from this.
We have expanded in the past few years, opening a number of new regions and we recognise that the rapid growth of the company has resulted in the need for more training and development. We have found this in PSL and our excellent relationship with them and the superb training they have given our staff and management; all of whom have benefited.
PSL’s and in particular Andrew Griffiths brings with him a vast wealth of experience and a proven track record within his field. His approach to training and development is like a breath of fresh air. It is definitely very different from training we have experienced in the past. It all starts with the planning stage and Andrew listens to our needs guides us through the best way forward. The courses are well planned, constructed to meet our personal business requirements and the development needs of our staff. The courses are extremely interesting, never boring and always with a positive response from all our staff who have found them demanding but enjoyable and even the stalwarts amongst the team admit they have gained enormously. PSL’s customer service is also second to none and nothing is too much trouble for them.
Everyone knows how tough it can be in business, especially with tighter margins and training is usually the first thing to suffer but our investment with PSL is paying dividends and I would have no hesitation in recommending them most highly.
From my first meeting with PSL Consultants I had confidence that we had found the right company to deliver Sales training to meet our needs. Their key objective was to establish our aims and through a thorough fact finding process he developed an understanding of our company, our requirements and the abilities of the team to be trained. I attended the 3 day course and learned a lot, but more importantly, I was able to observe how the training was delivered and how the team responded. Their style and content had the team hooked right from the start and this continued throughout.
During progress reviews held with the team I received feedback that the training was a ‘revelation’ and they all felt that it provided them with the tools and confidence to help improve customer relationships and as a result drive growth. PSL met my brief for the training and exceeded our expectations, as a result I would have no hesitation in recommending PSL.
UK South Area Operations Leader
Honeywell Process Solution
“PSL training was great value for money and I liked that we were able to adapt the course to suit individuals and our specific business requirements. The big thing for me was the motivation it inspired; the tools we went through made our people really think about what they’re doing in a positive way. Our teams are working much better in a wider sense now across the whole company. There’s been a lot more energy and discussion.”
Claire Ingram, Assistant Director, Wordbank Ltd
Wordbank helps companies to run more successful international marketing campaigns. One of Wordbank’s key services is translation, but its offering goes way beyond that. Wordbank will help you to build your global marketing strategy and ensure your campaign is effective in each country or culture, looking not just look at your wording, but your designs, imagery, colour schemes and more. In addition to translation and localisation services for marketing materials, you can turn to Wordbank for multilingual search engine optimisation, international pay per click programmes and international social media campaigns.
‘It’s a partnership working with PSL. It’s about push and pull to get the best possible end results. They are different because of their open approach, which means we can talk about everything without any barriers or preconceptions getting in the way.
They really listen to the ideas from everyone and use the information the right way before making recommendations’
CEO TPS Rental Systems LTD
TPS is a major hirer and supplier of returnable IBC containers, IBC liners and IBC ancillary equipment to the food, cosmetic, pharmaceutical and speciality chemical markets across Europe. We also work with the TPS European IBC Container Business Centres in Sweden, Germany, France and Denmark.
IBC containers, IBC liners and IBC ancillary equipment to the food, cosmetic, pharmaceutical and speciality chemical markets across Europe.
If you are looking for containers or liquid liners in sizes from 250 to 1000 litres, with excellent customer service TPS can help. The TPS distribution network spreads across the UK, Ireland and Europe. TPS IBC container customers include small and large businesses, so no matter the size of your requirement they will be pleased to be of service.
Sourcing containers, IBC and liquid packaging solutions from TPS Rental Systems will help you gain efficiency improvements and cost saving benefits for your business.
When we decided that training was required to help grow our sales team, we contacted a number of training companies but there was something about PSL that made them stand out from the rest. Most of the companies tried to tell us that they could transform our team with a two day course and that we would be over the moon with the results! Not wanting to sound like a skeptic but this did not really wash.
Andrew Griffiths (PSL) had a different approach, and suggested that there are normally more issues that need improvement to get the best results. We have started down a route working with Andrew that is focused, and has opened our minds to change and continued improvement across the business. Andrew has a calming effect on our decision making process and has helped us to make calculated decisions to help grow the business.
Andrew’s commitment has been astounding, and although he is currently only working with us two days a month, it is like we have a new full time member in the team.
Fuel Proof are Europe ‘s leading manufacturer of fuel tanks, bunded, diesel bowsers, oil tanks, storage tanks construction, aviation fuel tanks, water storage equipment, offering high quality products at affordable prices.
Andrew Griffiths has taken my insight, skills and knowledge beyond the boundaries and limits, which previously I have accepted too readily as my best. With clear, patient, balanced advice from his breadth of sales, marketing and management experience.
General Manager ACE Controls International
Ace Controls International, the world leader in automation control equipment.
Ace Controls International, the world leader in automation control equipment.
industrial shock absorbers, safety shock absorbers, rotary dampers, hydraulic dampers, linear decelerators, gas springs, gas strut, gas struts, rubber buffers, shock absorbers, steering damper, steering dampers, vibration damper, vibration dampers.
Primary Teaching Services selected PSL as the company to conduct their Customer Service and Sales training, after considering others in the marketplace. PSL stood out as they created a bespoke training plan that fulfilled all the criteria in the training brief. From the moment that we met with PSL we could see that as a company they shared our values.
All of our Customer Service Team has achieved a great deal from attending the training and we have already seen results in the improved service that we now offer. The training also provided us with the tools to continue developing our team abilities, to enhance future performance. PSL are genuinely interested in how each member of the team is developing and still keep in touch for progress updates. They have been a pleasure to work with.
Primary Teaching Services (PTS) are the UK’s leading supplier of motivational and reward items (including scented stickers, holographic stickers, and customised stickers) for all ages in education.
They also sell exclusive licensed items from Mr Men and Little Miss, Wallace & Gromit, Tatty Teddy. Their range of products is simpy amazing, with something for everyone including, certificates, stampers, praisepadz and wall charts. All products are designed in-house, they are well made and exceptional value for money! They have one of the very best customer promises we have ever seen, which includes getting every order out the same day that it arrives. All their staff are really pleasant to speak to, helpful and make you feel welcome.
We have been working with PSL for many years. Andrew has played a major part in helping us to develop and implement various business strategies that have ensured the continuous growth and success of our company.
Playdale design, manufacture and install innovative playground equipment, outdoor play equipment, and school playground equipment for Local Authorities, Councils, Leisure companies, Community Groups and Schools.
The quality of Playdale Equipment is second to none and you will receive a great service from a family business who really care about their customer experience.
We have been impressed by the enthusiasm, hard work and verve that PSL put into our recent training course. They are a company that want to engage fully with you to develop a tailored approach to the training which suits your people and your business rather than carry out a “standard” type of course. We have many ideas to take forward from the work together and look forward to the positive impact it will have on our staff and customers.
Richard Upson MRSC
Director of Key Accounts
The difference with PSL is that you have listened to what we wanted. By doing your preparation and understanding people’s concerns you gave us a tailored course, tailored to the problems our people have to deal with.
We didn’t want a standard off the shelf this is how you do it approach. We have a very experienced team and we wanted to know how we could do things better. I have heard nothing but positive feedback from everyone.’
The content of the course was very good, the whole class agreed that their aims and objectives were met. We learned a great deal from the course. 100% of the group felt that the content and activities were excellent. The group learned how to think objectively, read facial expressions, how to ask the right questions, persuasion techniques, confidence building and the difference between being aggressive, passive and assertive.
The group felt that what they learned will be very useful in both their workilife and personal life. Comments at the end included ‘very useful, enjoyable. Got more out of it than expected’ and ‘I enjoyed the course, will be taking alot away with me’ From being on the course and reading the overall evaluation comments I felt that the course was excellent. Thanks “.
PSL provide a high quality and professional consultancy service. They encourage you to think outside the box and provide useful strategies to enable to perform to your best ability.
Keith Mole Senior Partner
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