What makes a good employee?
Having a job for some people means everything. What sets people apart is the way in which they look at their job, their career and what this can do for them. Examples of what makes a good employee include: Understanding what your role and responsibilities really mean Being someone who
Attitude amplifies ability models
Attitudes affect the success of a business or an individual. Attitudes transfer and infect others. A positive attitude can change a can’t do into a can do situation. The power of the attitudes in the people you work with is affecting what you achieve. Everyone has the power to choose their
Customer Service Excellence Model
To view more about our customer service skills training, for developing powerful behaviours and competencies click on the model below and a PDF will open.
Better Training
The following model illustrates our approach to training. The core value that underpins everything we do at PSL is “it’s truly amazing what people can achieve when they work together“. Giving people time to ask questions, discuss and share what they wish, time to think, to see and observe themselves
GROW Model
The GROW Model is one of the best-known and most used coaching models used around the world. This model was first promoted by Sir John Whitmore in the 1980s. It includes certain fundamental principles for establishing a coaching relationship and the certainty of your intentions. G stands for Goals. R
Ask A Stupid Question
Click here to buy from Amazon Why do we need this book? Ask a stupid question. Because by asking the right questions skilfully we can transform our lives. Questions are an essential tool of communication in any situation. They can be extremely powerful and can lead individuals and organisations to achieve
Manners
Manners Some say that talking about manners is a sign of getting old. Maybe, but do you think that manners are generally improving or deteriorating? We would love to hear what you think. We get to meet a lot of people on our travels and some who lack good manners
Time Management
Time Management Skills Time management is about controlling the amount of time spent on specific activities, especially to increase efficiency or productivity. Time management may be aided by a range of skills, tools, and techniques used to increase performance and ensure on-time delivery. This set encompasses a wide scope of
The most valuable learning
There are many reasons why learning is a challenge for many of us: Because we may be afraid Because we may lack time Because we don’t enjoy learning Etc…… but the main reason is that ‘we don’t have the right motivation’ Learning is easier when it’s enjoyable. However, the most
Have selling skills improved over recent years?
Have selling skills improved? Today our sales people have to do battle with customers not only because of the state of the economy but also because of who has been there before them. Our sales forces have increasingly more to do, more challenges to face and overcome. Margins are squeezed,
What is self-image, self-esteem?
What is self-image, self-esteem? How does it affect us? Self-image is the mental picture that a person uses when describing themselves, it is affected by: How we see ourselves. How others see us. How we perceive others see us and what we perceive others may say and do. Self-esteem reflects
Guidelines for giving and receiving feedback
Receiving Feedback Make sure that you are ready to receive feedback. Be prepared for hearing both the positive feedback and suggestions for what you can improve. Ask specific questions. Help the other person to provide valuable information by asking for feedback about specific things. Check what you have heard. Be
Why improve your questioning skills?
How to ask the right questions By Andrew Griffiths. Available on Amazon Questions are an essential tool of communication in any situation. They can be extremely powerful and can lead individuals and organisations to achieve dramatic improvements, find much-needed solutions, and introduce world-leading innovations. It doesn’t matter how young or
Why consider outsourcing?
There are many reasons that companies outsource, mainly because it saves them money. There are often many other benefits to be gained from outsourcing, including gaining skills, contacts and knowledge that a company may not have internally. The outsourcing company is likely to have world-class capabilities and resources that a
High Performers
Competent, Happy and Enthusiastic – High Performers In principle happy enthusiastic people perform well and unhappy unenthusiastic people perform badly. Unhappy people can still outperform their colleagues. However, their ‘potential performance’ is greater than their actual performance. Form and performance are greatly affected by a person’s: Goals and objectives Values
Building Teams
PSL help companies to build high performing teams and develop management team-effectiveness. Some clients face the challenges of people not working together, others wish to improve how they engage and retain good people. Whatever your challenge we will be pleased to discuss how we can help, because: “It is truly
What holds us back?
A valuable way of finding out what we do that holds us back is to develop relationships with people who can give us honest feedback. People will not give us honest feedback unless they feel safe to do so. The way in which we ask for feedback and our reactions
Good Selling
“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper questions to ask, for once I know the proper questions I could solve the problem in less than five minutes.” - Albert Einstein Good selling
How to stop being defensive
How to stop being defensive What makes people become defensive? Feeling attacked, criticised, threatened, the desire to protect….what’s to be gained? Defensive reactions can make us feel better about ourselves, but they rarely place us or our opinions in a favourable position. Defensiveness makes us seem less credible. Responding defensively
Closing Skills
Closing sales is a vital part of any sales activity, because failing to close can mean the following: Losing the sale to a competitor All your hard work being for nothing Customers losing out by not buying what they need to Customers finding an inferior solution and wasting their money