- Attract the best applicants
- Minimise the risk of making a selection error
- Maximise the return on your investment
- Protect your business
- Recruit and retain the staff you need

- Establishing objectives
- Defining the job requirements
- Staff productivity measures
- Defining the value of the role you need
- Setting a recruitment budget
- Researching the package to offer
- Marketing the role effectively

- Defining the job profile
- Screening applicants to save time
- Testing claimed competencies
- Obtaining buy-in from your team
- Selling the applicant on joining you
- Protecting your business
- Designing your induction program

- Setting a realistic budget
- How and where to advertise
- Briefing recruitment consultants
- Recruitment consultancy contracts
- Controlling your costs and managing risks

- Planning your recruitment process stages
- Using open, closed and probing questions
- Listening to your instincts
- Understanding the candidates motivation and expectations
- Developing your listening and observation skills
- Competency and psychometric testing
- Panel interviews
- Identifying hidden agendas and meaning
- Not being influenced by the wrong assumptions
- Gathering evidence and giving feedback
- Protecting your business

- Appealing to potential candidates and your customers
- Gathering the facts you are going to need
- Inspiring and challenging your candidates
- Making your applicants feel welcome
- How to be appealing
- The importance of timing
- Making the right offer
- Negotiating terms
- When to say no