Customer Service Training

Having the right attitudes, knowledge and skills will give you major competitive advantage and this is why our training courses are miles away from a tick in the box exercise.

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In-house Training

PSL in-house training is training delivered at your site, to suit your objectives and to ensure the best use of time for your employees. We can deliver any of the training on this website as an in-house training solution.

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Leadership and Management Training

PSL management training will enhance your approach and leadership skills through a highly interactive and practical series of exercises.

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Negotiation Training

Negotiation skills can transform the course of a career, a personal or professional relationship; they can open doors, ignite creative thinking, instil trust, establish dialogue – make people think about what’s possible and achievable.

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Sales Training

Regardless of their profession everybody has to sell themselves to others. The most important characteristic of successful people at all levels is their attitude and how this is communicated.

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We also provide the following training:

  • Appraisal skills
  • Assertiveness and influencing skills
  • Coaching skills
  • Communication skills
  • Confidence building
  • Conflict management
  • Facilitator skills, running effective meetings
  • Presentation skills
  • Recruitment and selection
  • Stress management, performing in stressful situations
  • Time Management
  • Train the trainer
  • Writing with impact

We are a consulting and training business

You can draw on our knowledge resources to gain the best value and solution for your needs.