Welcome to PSL Customer Service Training
We offer Customer Service training for clients who want more than an off-the-shelf solution.
- Delivered at your site [s]
- Engaging to be effective
- Flexible to staff availability
- Tailored to your needs to ensure that every element of training is relevant
- Customer service excellence
- Private and public sectors
- Education (NSS improvement)
- Small and large businesses
- Staff at all levels of ability and experience
How can we help you?
From understanding what good customer service really means to having the skills to deliver it, we can help your organisation to take your people and performance to the next level. We offer an approach that helps people to step safely outside of their comfort zones to experience training that helps them to be better at communicating with others.
If you need help with developing your service strategy and policies we can save you time and money. We have plenty of valuable experience to share with the abilities to innovate and help you achieve competitive advantage, better customer retention, satisfaction and sales growth through service excellence.
In-house customer service training
We specialise in providing tailored customer service training that is suitable for small and large businesses as well as charities, not for profit and public sector organisations. Training that’s miles away from a tick-the-box exercise, it really benefits the people we work with and this is why it transfers to what customers experience and the sponsoring organisation achieves.
A unique course or service
We use proven best practice with skills and tools that makes PSL customer service training refreshing, unique and more effective. We will help you to choose the content and methods of training, practical tasks, role plays and team-building exercises that you need.
We will work closely with you to ensure you get the most sustainable solutions, tailored to your needs, to achieve the maximum benefit with the minimum disruption to your business.
Cost effective
PSL training works because we make it engaging so that everyone gains a sense of achievement.
You will find our training to be competitively priced, but more than that to be a great investment in every sense of the word.
PSL Customer Service training is supported with handbooks for reinforcement post-training.
Contact us for more information, we are here to help.
Brochure – Download
PSL Clients
References:
“All of our Customer Service Team has achieved a great deal from attending the training and we have already seen results in the improved service that we now offer. The training also provided us with the tools to continue developing our team abilities, to enhance future performance. PSL are genuinely interested in how each member of the team is developing and still keep in touch for progress updates. They have been a pleasure to work with”.
Lucy Harrison
“PSL training was great value for money and I liked that we were able to adapt the course to suit individuals and our specific business requirements. The big thing for me was the motivation it inspired; the tools we went through made our people really think about what they’re doing in a positive way. Our teams are working much better in a wider sense now across the whole company. There’s been a lot more energy and discussion.”
Claire Ingram, Assistant Director, Wordbank Ltd
“I was lucky enough to be invited onto a Customer Relationship training course that was being carried out for our engineers. Although the training was aimed at the engineers point of view, I was able to incorporate the skills into my own situation working with the UK/Ireland administrators and our internal customers. Andrew is very knowledgeable and the way he presents training is very refreshing. I would recommend anyone to meet Andrew and see for yourself the benefits that he can give to you and your company.”
Loretta Davis
“PSL ‘s approach to training is unique and inspiring, the preparation they put in results in courses that are tailored to the challenges of each particular group. By drawing on their experiences they illustrate each learning point in a way that delegates are able to readily identify with – many remark that the course was “a complete revelation”!
I have sat in on a number of PSL’s courses and what clearly shines through, is that individuals matter. By challenging them to achieve their maximum potential and giving recognition for their achievements, delegates come away with a renewed sense of purpose and confidence in their own ability. The value this brings to our business is immense. I am sure we will continue to work with PSL for many years to come.”
Chris Angel