|Complaint handling training|
|Even great brands, good people and teams can drop the ball when it comes to complaint handling.The way a customer is treated is as important to them as their problem. What is often misunderstood, is how to meet the customer’s needs and protect the organisation at the same time.
PSL have developed proven methodologies for communicating with customers on the telephone, face to face and in writing.
|Learn how to:|
Develop your soft skills and gain practical tools for:
PSL training will help you and your customers, all of our courses are delivered in-house and tailored to suit our clients needs, budget and situations.
So whatever your situation we will be pleased to hear from you and answer your questions.
Contact us for more information or simply to receive our brochure, email us at email@example.com or call us on 0800 634 3399.