PSL Customer Service Excellence Training

Deliver Better Customer Service

We have the expertise to help your people to deliver better customer service and build more profitable (or less costly) customer relationships.

Getting training that truly fits your needs is exactly what your team will receive.

Find out how we:

  • Build talent
  • Change attitudes and behaviours
  • Engage, inspire and challenge audiences
  • Make the training an affordable investment in your people

The customer service excellence training we offer clients is insightful and engaging.

PSL customer service training works because it is:

  • A – flexible and made to fit your business.
  • B – executed effectively so that your people are engaged and inspired.
  • C – outcome focused.

The customer service training we offer clients is insightful.

It’s about working together in respectful ways just as you would want your people to do with your customers or clients.

They will:

  • Learn about customer service excellence.
  • Have more proactive, constructive and valuable conversations with your customers. More understanding of their needs and how to serve them.
  • Understand why customers react or behave in certain ways and how to change this.
  • See what small changes can make to improving what they communicate, manage their time, customer expectations and delivery of what matters most customer satisfaction.
  • Receive feedback and advice that empowers their capabilities.
  • Learn how to work for your customers and not against your organisation.
  • Get tools that they can deploy right away.

What we don’t do is as important as what we do. This includes no high-pressure training or boring on-screen presentations (you know the ones we mean). It’s about working together in respectful ways just as you would want your people to do with your customers.

PSL customer service excellence training is one of the most effective ways in which you can invest in your people and drive the growth of your business.

Face to face Face to face
  • Body language
  • Emotional intelligence
  • Communicating effectively
  • Managing difficult situations
  • Outcome thinking
Telephone Telephone
  • Understanding needs
  • Communicating effectively
  • Taking ownership
  • Stopping problems from escalating
  • Working as one seamless team
Technical helplines Technical helplines
  • Communicating effectively
  • Understanding needs
  • Taking ownership
  • Stopping problems from escalating
  • Working as one seamless team
Sales and service Sales and service
  • Effective communcation
  • Consulatative selling
  • Up-selling
  • Psychology of selling
  • Following up
Business Business
  • Enabling performance
  • Building your brand value
  • Creating competitive advantage
  • Driving growth through service
  • Developing customer relationships
Education Education
  • Understanding needs
  • Communicating effectively
  • Guiding appropriately
  • Managing difficult situations
  • Taking ownership
Healthcare Healthcare
  • Understanding needs
  • Managing difficult people
  • Managing emotions and stress
  • Communicating effectively
  • Informing with accuracy and relevance

For more information you can call or email us, we are here to help.