Achieving Customer Service Excellence
Published on September 9, 2018 7:41 pm
...
Read moreHow to stop being defensive – how to deal with defensive behaviour
Published on August 17, 2018 9:33 am
What makes people become defensive? Feeling attacked, criticised, threatened, the desire to protect….what’s to be gained? Defensive reactions can: help us feel better about ourselves make us seem less credible limit our learning and growth stop...
Read more