For employees meeting customers face to face
These times are proving very challenging for businesses. Even those who are complying with regulations may still be putting their employees and customers at unnecessary risk. For example the way in which people come together to discuss anything creates an opportunity for the virus to spread.
We have seen this risk when good intentioned employees fail to keep a safe distance between them and their customers. When they think they are doing the right things, and in reality they are not.
Small changes can make a big difference to reducing risk. For example, rather than speaking face to face turning to an angle and using a focal point to maintain a safer space, direction of gaze and breathing will help to reduce risk and if done well stress.
About this training
This training is not designed to replace essential prevention and risk management training, for example what is available from the World Health Authority emerging respiratory viruses, including COVID-19: methods for detection, prevention, response and control.
This is an additional support to help employers and employees to consider two potentially conflicting needs – Safety and Customer Service.
Customer satisfaction is also at risk when employees are not trained to communicate effectively, manage their own emotions, safety and the impact of their actions and communication on others.
Whilst businesses may be complying with regulations there are still risks to consider.
How can we help?
Provide training which includes:
- Body language or non-verbal communication
- Communication skills
- Safer spacing and positioning
- Managing customer expectations
- Managing stressful situations
- Improving self awareness and self management (emotional intelligence)
- Tips for making customers feel valued and a sense of rapport with your employees
- Check-lists of must do’s to help employees stay vigilant and customer focused
To find out more contact us, we are here to help.
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