The biggest challenges our clients face are:

  • Making their people available for training.
  • Ensuring that the training is going to work.
  • Measuring the results to demonstrate effectiveness to who they need to.

We understand these challenges and have worked tirelessly to overcome them.

Customer service training that works:


Being outcome focused means:

  1. Return on investment.
  2. Dest practice in your world.
  3. Delivering what your people need.


Stress affects the way people, think, feel and behave. Sometimes in good and bad ways. This is why we have developed checklists for your people’s guidance, refreshing their learning and empowering their skills, especially when they are in challenging situations.

These are in the form of desktop toolkits, A5 size, credit card size cards and an app that people can use when dealing with a challenging situation.

Giving people the skills and the tools is what differentiates us.

We invest in your project

If you choose PSL you will find that we will listen to you, understand your business and situation and work with you to achieve the best possible outcomes in the time available.

What’s next

We can help you to build high performing teams. It all starts with a discussion and we will be pleased to hear from you.