Black hole experiences

These are some of the worst examples of customer service.

When a customer has no idea when someone is going to get back to them or what is going to happen by when.

Poor communication can quickly lead to costly escalations and consequences.

You people will learn how to

  • Use the DDT tool to cut your operational costs
  • Use QLS to improve communication and decision making
  • Slow down to go faster

Stopping customers from having a black hole experience