When choosing a management training course, we will help you to consider the specific needs of your team, the industry you operate in, and the skill levels required. It’s always beneficial to tailor training programs to address the unique challenges and goals of your organisation.
We provide entry level, intermediate and advanced management skills training.
Along the way you are going to meet:
• Uncertainty • Competition / threats • Failure and success • Low performers • Fear and resistance • Reluctance to change • Overwhelming situations
PSL training will equip participants with the knowledge and abilities needed to excel in leadership roles today.
Below is a list of examples:
What follows can be quickly adapted to fit your needs.
- Leadership Fundamentals:
- Understanding the fundamental basics. Leadership is a responsibility a tool and a way of being
- What effective leaders do differently
- Comparing hard and soft leadership styles
- Leadership insights:
- Leaders make others feel worth more
- Leaders don’t make excuses, blame and lose control
- The more you talk, the less they listen. Respect comes back to you
- Management Skills:
- Understanding what stops managers from delegating
- How to delegate
- When to manage and when to lead
- Commitment:
- Having a ‘good why‘ empowers resilience and commitment
- Winning by moving forward one step at a time
- Developing a culture of accountability
- Career Development:
- Work: What you get to do that you really don’t want to do. The ticket price for what follows…
- Work-play: What you get to do that you enjoy, when time flies by
- Work-fulfilment: What you get to do that is really the most rewarding
- Communication Skills:
- Effective verbal and written communication
- Active listening
- The pyramid of communication
- Relationship Skills:
- All relationships have an investment account
- Sometimes you need to fill it and sometimes you need to spend it to get the job done
- The stronger the relationships, the stronger the team
- Performance:
- The three main reasons why people perform (they want to, they know how to, they are resilient)
- Being aware without controlling
- Stepping back and allowing people to perform and grow
- Trust:
- Understanding what creates trust
- Building your credibility
- Dealing with failure, frustration and self-doubt
- Your Support Network:
- Why we need an advice / support network
- Overcoming the fear of asking for help
- How to get what you need
- Coaching Skills:
- Constructive feedback
- Building confidence and self-belief
- How to achieve peak performance
- Asking The Right Questions:
- What happened?
- What needs to happen?
- What do you need from me?
- Team Collaboration:
- Building and leading high-performing teams
- Team dynamics and collaboration
- Conflict resolution and management
- Strategic Thinking and Planning:
- Strategic vision and goal-setting
- Strategic planning and execution
- Performance reporting
- Managing stakeholders
- Decision-Making and Problem Solving:
- Decision-making models
- Problem-solving techniques
- Critical and creative thinking skills
- Time and Priority Management:
- Time management strategies
- Prioritisation techniques
- Delegation skills
- Emotional Intelligence:
- Understanding emotions
- Empathy what it looks like
- Adapting to different people
- Change Management:
- Managing and leading through change
- Change management models
- Overcoming resistance to change
- Motivation and Employee Engagement:
- Employee motivation theories
- Recognition and rewards
- Employee engagement strategies
- Measuring and Evaluating Success:
- Key performance indicators (KPIs)
- Performance metrics for management
- Evaluating the impact of dashboards
- Performance Management:
- Setting expectations and goals
- Performance feedback and appraisal
- Performance improvement plans
- Difficulties with a team member who continues to fail:
- Having tough conversations about reality
- Putting a plan and the consequences in writing
- Have you done everything you can?
- Negotiation and Conflict Resolution:
- Negotiation strategies
- Conflict resolution techniques
- Handling difficult conversations
- Innovation and Creativity:
- Fostering a culture of innovation
- Encouraging creative thinking
- Implementing innovative practices
- Performing Under Pressure:
- Ways to manage stress, frustration and anger
- Building resilience in yourself and others
- Ways to manage your mind and ego
- Networking and Relationship Building:
- Building professional networks
- Relationship-building skills
- Stakeholder management
- Self-Development and Lifelong Learning:
- Continuous improvement mindset
- Lifelong learning strategies
- Personal development plans
- Remote teams:
- Leveraging technology for leadership
- Digital leadership skills
- Managing remote teams and virtual collaboration
- Diversity, Equity, and Inclusion:
- Embracing diversity in the workplace
- Promoting equity and inclusion
- Creating a diverse and inclusive culture
PSL courses incorporate practical exercises, case studies, and real-world applications to enhance participants’ ability to apply the concepts in their professional roles.
More about PSL
Proven Track Record:
With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.
Achieving Your Objectives:
Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.
Tailored Solutions:
Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.
Expert Trainers:
Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.
Global:
We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.
Flexible Training Formats:
We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.
Customisable Modules:
Our modular training approach allows you to customise programs based on your specific goals.