When choosing a negotiation training course, we will help you to consider the specific needs of your sales team, the industry you operate in, and the skill levels of your sales professionals. It’s always beneficial to tailor training programs to address the unique challenges and goals of your organisation.

We provide entry level, intermediate and advanced negotiation skills training.

Negotiation skills can be developed at various levels, each building upon the foundation of the previous one. Here are different levels of negotiation training and skills:

1. Basic Negotiation Skills:

  • Communication: Effective verbal and non-verbal communication.
  • Words: Seeing the power of words and how they can inspire change and progress.
  • Active Listening: Understanding the needs and concerns of the other party.
  • Asking the right questions: Seeing how to use questions to help everyone.
  • Preparation: Basic research and understanding of the negotiation context and having a plan.
  • Proposals: How to write a compelling presentation, how to pitch your ideas successfully.
  • Ego: Managing your own needs and reactions.
  • Flexibility: Adaptability to changing situations during negotiations.

2. Intermediate Negotiation Skills:

  • Negotiation strategies: Having a plan, process and tools to support and guide you.
  • Timing: Understanding when to negotiate and when not to negotiate.
  • Leadership: Recognising how leadership skills can be applied to negotiations.
  • Negotiation styles: Being aware of styles that help and styles that create resistance.
  • Communication: From adapting to different people and cultures to recognising what leads to effective communication.
  • Problem Solving: Addressing issues creatively to find mutually beneficial solutions.
  • Building Rapport: Establishing a positive relationship with the other party.
  • Emotional Intelligence: Recognising and managing emotions, both yours and the other party’s.
  • Comfort zone: Being able to operate outside of your comfort zone.
  • Critical and creative thinking: How to create breakthrough solutions.
  • Emergencies: Handling the unexpected.
  • Setting Objectives: Clear goals and priorities for the negotiation.

3. Advanced Negotiation Skills:

  • Advanced Preparation: In-depth research and analysis of the negotiation context.
  • Strategic Thinking: Planning and executing long-term negotiation strategies.
  • Reading the Room: Understanding the dynamics and power structures at play.
  • Leveraging Relationships: Building and using relationships to influence negotiations positively.

4. Expert Negotiation Skills:

  • Complex Negotiations: Handling negotiations involving multiple parties and complex issues.
  • Creative Problem-Solving: Innovative approaches to finding solutions.
  • Crisis Management: Navigating and resolving crises during negotiations.
  • Ethical Negotiation: Maintaining integrity and ethical standards throughout the negotiation process.

5. Leadership in Negotiations :

  • Leading Negotiation Teams: Guiding and managing a team of negotiators.
  • Strategic Decision-Making: Making high-stakes decisions during negotiations.
  • Negotiation Training and Coaching: Training others and coaching them in negotiation skills.

6. Continuous Improvement and Adaptive Skills:

  • Continuous Learning: Staying updated on negotiation techniques and industry trends.
  • Adaptability: Adjusting strategies based on the specific context and the other party’s behavior.
  • Innovation: Bringing creativity to negotiation strategies.
  • Resilience: Overcoming setbacks and challenges in negotiations.

Negotiation skills are often developed over time through practice, experience, and continuous learning. Professionals may progress through these levels as they gain expertise, encounter more complex negotiation scenarios, and take on leadership roles in negotiation processes.

More about PSL

Proven Track Record:

With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.

Achieving Your Objectives:

Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.

Tailored Solutions:

Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.

Expert Trainers:

Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.

Global:

We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.

Flexible Training Formats:

We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.

Customisable Modules:

Our modular training approach allows you to customise programs based on your specific goals.