When you team have the right tools it is reasonable to expect them to perform.

For example:

The core of customer service excellence is about 3 principles:

1. Understanding customer needs?
2. Taking ownership?
3. Using problem solving tactics?

When customers see and feel these, it creates a level of certainty for them, that also reduces stress and builds trust.

Empowered and Engaged Employees:

Engaged and empowered employees are critical drivers of customer service excellence. PSL training and tools equip employees with the skills, knowledge and approaches needed to deliver exceptional service experiences.

Communication is very powerful:

Because content (words), tone and body language drive communication, when employees really understand this, it creates clarity. For most people this is highly motivational and we have seen the most resistant trainees suddenly change their perspective as a consequence.

Most people who receive our training tend to say - that course was really useful, I can use these tools in my personal life as well.

The power of rules:

We all do when they help us. The reality is that we all have conscious and unconscious rules that guide our decisions and reactions.

Having some rules with a plan for handling challenging situations and customers will make your employees and customers lives easier.

PSL trained employees will provide better customer service.

About Our Customer Service Training Programs

1. On-site face-to-face or virtual using teams.
2. Training that fits your objectives, your people and organisation or business.
3. Make the training completely relevant.
4. Make your employees feel invested in with training that they can use to improve their work and lives.
5. Communication skills, people skills, problem solving, making customers feel valued and value for money.
6. Building the value of your brand and competitive advantage in your market.
7. Multiple returns on investment for you and your people.

PSL courses incorporate practical exercises, case studies, and real-world applications to make the training beneficial and measurable.

Making customer service training real

1. Define best practice:
Agree with the team the goals to be achieved and why they matter.
2. Discuss:
Involve the delegates because discussion creates buy-in.
3. Develop:
Enable learning observations through light bulb moments.
4. Do:
Practice with new skills, team tasks and exercises.
5. Deploy:
When the learning really happens. Enable the transfer to the work place, by providing the tools that make this happen.

PSL checklists improve performance. They will help your people to program their long term memory, they will help your people when they find themselves in challenging, stressful situations. We can also customise these to fit your objectives.

Build a flywheel for customer delight