Measuring PSL Training
Making your employees feel invested in
- Improving their soft skills
- Training they can use outside of work as well
- Making them feel invested in throughout the experience
- Providing the tools that they need to deploy and grow their new skills
Business benefits
PSL specialises in people and process improvement, through consultancy, coaching and training that delivers immediate return on investment.
Measuring the effectiveness
Measuring the effectiveness of training is crucial to ensure that it aligns with organisational goals and provides a positive return on investment. The best way to measure training depends on the objectives of the training program and the specific outcomes you want to assess. Here are some commonly used methods for measuring training effectiveness:
PRE- AND POST-ASSESSMENTS:
Before Training: Evaluate participants’ knowledge, skills, and attitudes before the training program begins.
After Training: Administer assessments again to measure the change in knowledge and skills after completing the training.
SURVEYS AND FEEDBACK:
Participant Feedback: Collect feedback from participants immediately after training to gauge their satisfaction, perceived value, and areas for improvement.
Manager Feedback: Gather feedback from managers or supervisors to assess changes in performance and behaviour in the workplace.
SKILLS DEMONSTRATION:
Role-Playing and Simulations: Have participants engage in role-playing exercises or simulations to apply newly acquired skills in a controlled environment.
Practical Assessments: Evaluate participants on their ability to perform specific tasks or apply knowledge in real-world scenarios.
KNOWLEDGE RETENTION TESTS:
Follow-Up Assessments: Conduct assessments weeks or months after the training to measure long-term knowledge retention and application on the job.
QUANTITATIVE PERFORMANCE METRICS:
Key Performance Indicators (KPIs): Identify specific performance metrics that align with the training objectives and measure changes in these indicators over time.
Sales Metrics: For sales training, track metrics such as conversion rates, deal sizes, and customer satisfaction.
OBSERVATION AND FEEDBACK:
On-the-Job Observations: Have supervisors or trainers observe participants in their work environment to assess how well they apply the learned skills.
Feedback from Peers: Collect feedback from colleagues who work closely with the trained individuals to evaluate changes in teamwork and collaboration.
TRAINING COMPLETION RATES:
Attendance and Participation: Track the number of participants who complete the training and their level of engagement.
Timely Completion: Measure whether participants complete the training within the expected timeframe.
RETURN ON INVESTMENT (ROI) ANALYSIS:
Cost-Benefit Analysis: Compare the costs of training with the benefits gained, such as increased productivity, reduced errors, or improved customer satisfaction.
Revenue Impact: Assess the impact of training on revenue generation and business outcomes.
EMPLOYEE SURVEYS AND INTERVIEWS:
Post-Training Surveys: Conduct surveys to gather employees’ perceptions of the training’s impact on their work and the organisation.
One-on-One Interviews: Conduct interviews to gather qualitative insights into the training’s effectiveness and its influence on job performance.
CONTINUOUS IMPROVEMENT METRICS:
Iterative Feedback: Use continuous feedback mechanisms to adapt training content and delivery methods based on participants’ and stakeholders’ suggestions.