More Resources
Articles and resources to educate and inspire
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Team Development
Coaching for middle managers
Customer Relationship Skills Training
Finding peak performance
Handling difficult customers
Food for thought for when handling difficult customers and situations.
Navigating the Storm: Employee decision-making under pressure
Resilience and well-being
Soft Skills Training
Exploring the differences between hard and soft skills.
Technical, IT, Engineering, Software and Back-office Support Customer Service Training
Communication & Influencing
A formula for successful partnerships
A model for problem solving
Building rapport
Building trust in business and non-business conversations
Examples of customer needs
How people make decisons
How to be a better listener
Leadership impact
Process Communication by Tabi Kahler
The bridging technique
The triangle of change
Types of talkers!
What is the ladder of leadership?
Inspirational
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Personal Development
Accelerated learning
Accelerated learning, fast-track
Ambition
Something that might be useful for people who are considering where they are and their future
Books
A collection of my most recommended books.
Comfort zones
Understanding the mind.
Considering feedback
Handling change
Change and continuous improvement. Food for thought and guidance.
How can I change negative emotions?
How can I form new and better habits?
Forming new and better habits
How do you work with someone that you do not like?
How is talent created?
Overcoming failure
Thinking about giving up on your career?
Trigger stacking and resilience
Understanding your complex and amazing limbic system
What makes people successful
Why manage negative expectations?
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