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Articles and resources to educate and inspire

Team Development

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Coaching for middle managers

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Finding peak performance

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Handling difficult customers

Food for thought for when handling difficult customers and situations.

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Navigating the Storm: Employee decision-making under pressure

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Resilience and well-being

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Soft Skills Training

Exploring the differences between hard and soft skills.

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Technical, IT, Engineering, Software and Back-office Support Customer Service Training

Communication & Influencing

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A formula for successful partnerships

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A model for problem solving

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Building rapport

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Building trust in business and non-business conversations

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Examples of customer needs

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How people make decisons

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How to be a better listener

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Leadership impact

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Process Communication by Tabi Kahler

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The bridging technique

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The triangle of change

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Types of talkers!

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What is the ladder of leadership?

Inspirational

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Personal Development

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Accelerated learning

Accelerated learning, fast-track 

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Ambition

Something that might be useful for people who are considering where they are and their future

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Books

A collection of my most recommended books.

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Comfort zones

Understanding the mind.

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Considering feedback

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Handling change

Change and continuous improvement. Food for thought and guidance.

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How can I change negative emotions?

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How can I form new and better habits?

Forming new and better habits

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How do you work with someone that you do not like?

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How is talent created?

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Overcoming failure

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Thinking about giving up on your career?

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Trigger stacking and resilience

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Understanding your complex and amazing limbic system

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What makes people successful

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Why manage negative expectations?

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