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Articles and resources to educate and inspire
Browse resources by Category
Team Development
Coaching for middle managers
Developing a One Team Mindset
Handling difficult customers
Food for thought for when handling difficult customers and situations.
Navigating the Storm: Employee decision-making under pressure
Soft Skills Training
Exploring the differences between hard and soft skills.
Communication & Influencing
A formula for successful partnerships
A model for problem solving
Building rapport
Building trust in business and non-business conversations
Examples of customer needs
How people make decisons
How to be a better listener
Leadership impact
Presentation Skills Training
At PSL, we understand that effective presentation skills are essential for success in today’s professional world.
Process Communication by Tabi Kahler
Proposal Skills Training
At PSL, we understand that a well-crafted sales proposal is more than just a document - it’s a powerful tool for winning business
Tailored customer service training
Why Choose Our Customised Customer Service Training?
The bridging technique
The triangle of change
Types of talkers!
What is the ladder of leadership?
Inspirational
Personal Development
Accelerated learning
Accelerated learning, fast-track
Ambition
Something that might be useful for people who are considering where they are and their future
Books
A collection of my most recommended books.
Comfort zones
Understanding the mind.
Conflict resolution training
At PSL, we understand that conflict is a natural part of any workplace or team dynamic. However, when managed effectively, conflict can lead to growth
Considering feedback
Customer retention training
At PSL, we understand that retaining customers is just as important as acquiring new ones. In fact, loyal customers are the backbone of any success
Dealing with difficult people training
Emotional intelligence training
Handling change
Change and continuous improvement. Food for thought and guidance.
How can I change negative emotions?
How can I form new and better habits?
Forming new and better habits
How do you work with someone that you do not like?
How is talent created?
Overcoming failure
Resilience training
Building Resilience: Thriving Through Life's Challenges
Tech support customer service training
At PSL we understand that technical support is more than just solving problems - it’s about delivering exceptional customer service
Thinking about giving up on your career?
Understanding your complex and amazing limbic system
What makes people successful
