Welcome to PSL

As specialists in soft skills training, we're not here to simply provide content, we're here to make a difference, to develop masters of communication, high performing leaders and teams.

Our success is built on a foundation of collaboration and commitment to achieving our customer's objectives. When you choose us, you're gaining more than just a service provider, a partner committed to your success. Our programs are designed to bridge the gap between learning and action, ensuring that your people can immediately apply what they've learned to drive positive change within your organisation, customer delight, growth and ultimately profit to the bottom line.

Soft skills training for businesses
An investment in people

An investment in people

At PSL, we understand that success isn't just about what you know; it's about how you apply it. That's why our approach goes beyond mere instruction, its the way in which we engage employees and leaders to unlock their full potential that sets us apart. They will take away tools and skills that they can use to succeed in their roles and lives as well.

Our training approach

Fully Bespoke or Tailored Training and Coaching
  • Customer Service, Customer Relationship Skills, Leadership and Management
  • Negotiation and Sales Training with a multitude of options to fit your objectives.
  • Face to face, virtual on-line and e-learning or a blend of solutions.
  • For all levels of ability and experience.

Expert Trainers
  • Boredom is not the enemy of learning in our sessions.
  • Our courses are interactive and memorable.
  • Expect dynamic workshops and group activities that make learning enjoyable.

Global Network
  • Our experience means we can make training relevant for your culture and local requirements.
Customisable Modules
  • Our modular training approach allows you to customise programs based on your specific goals.
Continuous Improvement
  • The business landscape is ever-evolving and so are customer needs.
  • Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.

Why choose PSL?

1. Results-Driven Training

Our training programs are designed to deliver measurable results. Witness tangible improvements in customer satisfaction, employee engagement, and overall business success.

2. Industry-Relevant Content

Stay ahead in your industry with training content that is better than industry standards and trends.

3. Comprehensive Employee Development:

Beyond customer service skills, we focus on holistic employee development. Our training addresses communication, people skills, problem-solving, and teamwork, creating well-rounded professionals.
“PSL definitely benefits our business. They go the extra mile to understand our different businesses and to deliver training that has helped us to invest strategically in our people and grow our business.”

Richard Webb

Director of Field Services, Honeywell

Take the next step

Let’s take your team to the next level