Negotiation Skills

When the pressure is on, it's easy to become reactive, jeopardising communication, trust and ultimately, the outcomes we desire. That's why our negotiation skills training goes beyond theory to provide real-world solutions that empower individuals to excel when faced with tough negotiations. That's the power of our training.

We recognise that one size does not fit all when it comes to negotiation skills. That's why we tailor our training to the specific needs of your team, ensuring that each participant gains the relevant skills and insights necessary for success in their unique role.

We're not just interested in imparting knowledge; we're dedicated to building confidence, equipping individuals with the tools and skills they need to make a tangible difference.

Tools to negotiate better outcomes.

Having better tools with the skills to use them is a certain way to add value for your sales team and your customers.

Tools to help at every stage of the process:

  • Appealing to the needs of different people, roles and organisations.
  • Overcoming competitive external and internal threats.
  • Creating, demonstrating and revealing value.
  • Positioning to gain competitive advantage.
  • Protecting your profit margin.

Being better prepared:

Building Trust

Using empathy and rapport to build trust. Establishing a positive relationship with the other party.

Setting Objectives

Clear goals and priorities for the negotiation.

Critical and creative thinking.

How to create breakthrough solutions.

PSL courses incorporate practical exercises, case studies, and real-world applications to make the training beneficial and measurable.


Effective verbal and non-verbal communication. Words. Seeing the power of words and how they can inspire change and progress. Active Listening. Understanding the needs and concerns of the other party. Asking the right questions. Seeing how to use questions to help everyone. Adapting to different people and cultures to recognising what leads to effective communication.


Basic research and understanding of the negotiation context and having a plan.

Negotiation skills are developed over time through practice, experience, and continuous learning. PSL helps people to practice, to build their automatic responses and skills to perform well in complex and challenging scenarios.


How to write a compelling presentation, how to pitch your ideas successfully.


Managing your own needs and reactions. Flexibility. Adaptability to changing situations during negotiations.

Negotiation strategies

Having a plan, process and tools to support and guide you. Timing. Understanding when to negotiate and when not to negotiate.


Recognising how leadership skills can be applied to negotiations. Negotiation styles. Being aware of styles that help and styles that create resistance. Leveraging Relationships. Building and using relationships to influence negotiations positively. Leading Negotiation Teams. Guiding and managing a team of negotiators.

Problem Solving

Addressing issues creatively to find mutually beneficial solutions.

Emotional Intelligence

Recognising and managing emotions, both yours and the other party’s. Comfort zones. Being able to operate outside of your comfort zone. Emergencies. Handling the unexpected.

Negotiation skills are developed through gaining insights, experience and practice. PSL helps people to practice in safe ways.

Strategic Thinking

Planning and executing long-term negotiation strategies.

Reading the Room

Understanding the dynamics and power structures at play.

Strategic Decision-Making

Making high-stakes decisions during negotiations.


Overcoming setbacks and challenges in negotiations.

Training that's built for you

“PSL definitely benefits our business. They go the extra mile to understand our different businesses and to deliver training that has helped us to invest strategically in our people and grow our business.”

Richard Webb

Director of Field Services, Honeywell

What makes us different?

More about PSL

Proven Track Record

With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.

Achieving Your Objectives

Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.

Tailored Solutions

Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.

Expert Trainers

Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.


We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.

Flexible Training Formats

We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.

Customisable Modules

Our modular training approach allows you to customise programs based on your specific goals.

Continuous Improvement

The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.

Take the next step

Let’s take your team to the next level


Examples of questions we receive

How much does it cost?

PSL training courses start from £3750 for a team.

Do you run open public courses?

We do not run public courses. Everything we do is designed to fit your objectives

What is your minimum and maximum number of delegates?

Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.

How do you charge?

We provide a fixed fee. The only factors that may change are accommodation and travel.

Why should we buy from PSL?

You should not buy from PSL. This is because we will not be selling to you. We will be working for you.

Still have questions?

Reach out to us we are her to help.