Our Fees

The fee for our services will be as shown on your quotation.
An invoice will be sent to you to acknowledge your booking.

Our Terms Of Payment

Payment is required within the period shown on your invoice. 

Substitutions & Cancellations

If you need to cancel your booking your cancellation must be received, in writing, at least 30 days before the event. If payment has been made a refund will be arranged. If payment has not been made the booking will be cancelled. Please see below for the appropriate charge in the
unfortunate event of cancelling your booking:

30 days prior to the event 30% +VAT

29 days or less prior to the event 100% +VAT

Incurred expenses for example, for print, travel and accommodation will be invoiced at cost. Your confirmation to proceed with your project constitutes a legally binding contract.  

PSL Business Consultants Ltd and any associate sub-contractor whom we may appoint for the delivery of your project accept no liability for loss to any person acting or refraining from action as a result of the information disclosed during the event.

About PSL

We believe that clients’ needs can best be served by a firm of specialist consultants.  We like to build long-term relationships with clients, so that they know and trust the consultant who looks after them and are comfortable in dealing with our employees.  

PSL Business Consultants is a Limited Liability Company based in the United Kingdom. Company Registration Number: 3762381

About Your Project

The team involved with your project will be shown on your quotation.

About Our Charges

Our charges will clearly outlined on your quotation. 

Charges are primarily based upon the time spent.  Time spent on your project may include meetings with you and perhaps others; considering documents and/or working preparation of training materials or other documents; letters; making and receiving telephone calls and any time spent travelling.  We reserve the right to charge travelling expenses at cost and at 45p per mile by road and photocopying expenses at 35p per A4 sheet.  If for any reason your matter does not proceed to completion our charges will be based on work done at the hourly rate plus expenses. 

Excusable Delay or Cancellations (Force Majeure)

If our delivery is delayed for reasons beyond our control,  you or we may extend the period by up to three months following the booking date. We accept no liability or claims for consequential losses if we are unable to travel or deliver training in the event of travel delays, cancellations,
accident, illness or any other reason outside of our reasonable control.

Late payment

Our invoices are due on the date shown on your invoice.  

We do not normally charge interest on overdue accounts but reserve the right to do so at 4% above Bank of England Base Rate, from the date of invoice, if it has not been paid within 28 days.  If you have any query about any invoice please contact your lead consultant immediately.

Other party’s charges and expenses.

It is important that you understand that you will be responsible for paying our bills.  This may include travel expenses, print of material, graphic design or other expenses. 

What If Something Goes Wrong?

We hope you will have no reason to complain about our service, but if you do, please initially speak to your lead consultant.  It is helpful if you write to him/her telling explaining what has gone wrong and what you think should be done to rectify matters.  

Storage Of Papers And Documents

After completing the work we are entitled to keep all your papers and documents while there is money owing to us for our charges and expenses.  We will keep our file of papers (except for any of your papers that you ask to be returned to you) for no more than six years from the date of the final bill.  


You may terminate your instructions to us in writing at any time, but we will be entitled to keep all your papers and documents while there is money owing to us for our charges and expenses. We may decide to stop acting for you only with good reason, for example if you do not pay an interim bill or comply with our request for a payment on account.  

Continuing Obligation

This Agreement will expire ten years after the Effective Date prior written notice is given by us.

Training materials.
Intellectual property.

PSL training materials, reference materials and documentation sent to you by email, in printed format or any other way will remain our property. It may not be used by you for any purpose other than for the specific staff that we have trained on your behalf. You may not copy and reuse the materials for any other purpose, unless we have given you written permission to do so. This will be detailed in your quotation. The materials must not be shown to or distributed to any party without our permission.

Third part materials or books

PSL accepts no liability for recommendations made to you or your employees to purchase or
obtain books, audio-books, videos or any other material from any source.

Delegate Feedback Provision

1. Purpose of Feedback

The purpose of providing feedback is to enhance delegates’ learning experiences, future succes and potential. We will offer constructive critique and assess progress throughout the training
or coaching program.

2. Timing and Format of Feedback

Feedback will be provided [during and at the end of each training session. Feedback may be delivered in various formats, including written reports, verbal comments, or electronic

3. Confidentiality

All feedback provided to delegates is confidential and will only be shared with the delegate and authorised personnel. Delegate data will be protected in accordance with relevant UK privacy laws and regulations. In the event of a dispute or complaint it may be necessary for us to disclose information received from the delegate to their employer.

4. Nature of Feedback

Feedback is intended to be constructive and is based on the delegate’s performance and
communication with us during or outside of training sessions. It may include an assessment of strengths, identification of areas for improvement and suggestions for further development.

5. Delegate Responsibilities

Delegates are encouraged to actively engage with the feedback process and use the feedback provided for their personal and professional growth. Delegates are also encouraged to conduct self-assessment and reflection based on the feedback received.

6. Dispute Resolution

If a delegate has concerns or disputes regarding the feedback provided, they should raise these concerns with the instructor or training coordinator within [at the time they receive it or within 14 business days]. The company will then arrange a meeting to discuss and resolve the issue.
If necessary, an appeal process will be available. Our primary aim in providing feedback,
information or observations is to assist the delegate for their benefit in terms of learning,
improvement and future career goals or succession planning opportunities.

7. Limitation of Liability

While we aim to provide helpful and accurate feedback, it does not guarantee specific outcomes based on the feedback. The company is not liable for any adverse outcomes resulting from the feedback provided.

8. Delegates contacting us

Delegates are encouraged to contact us with any questions or concerns at any time. We assure that all conversations will be handled with the utmost confidentiality. These interactions are
offered at no additional cost, ensuring no liability for the delegate. Should there be any need to charge for additional support services, we will provide a clear notification and a detailed
quotation beforehand.

9. Amendments and Updates

The company reserves the right to amend this feedback provision policy. Delegates will be notified of any significant changes to the policy in a timely manner.


Unless otherwise agreed, these terms of business apply to any future instructions you give us.  

These terms may only be altered in writing by a Director of PSL.  Your continuing instructions will amount to your acceptance of these terms and conditions of business.  

Copyright © PSL Business Consultants Ltd 2024

All projects are subject to the above terms and conditions and your acceptance of them
constitutes a legally binding contract under English law. You will be deemed to have accepted the terms and conditions at the time of booking unless we hear from you within seven days of our sending you this document.

Website Terms and Conditions

Please read the following information carefully before using our website. If you do not agree to be bound by these terms you must stop using this website immediately.

Changes To Terms

We reserve the right to make any changes to these Terms at any time. Please check this page regularly for any changes.

Privacy Policy

We are committed to safeguarding the privacy of our customers.

International Use

We do not maintain that materials on our website are appropriate or available for use in locations outside the UK (including the Channel Islands and Isle of Man), and accessing our website from territories where its contents are illegal or unlawful is prohibited. If you choose to access our website from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws.

Access To Our Website

Messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost or corrupted.

We are therefore not responsible for the accuracy of the messages sent by email over the internet – whether from us to you or from you to us.

Due to the nature of the internet and the fact that your access to our website involves features outside our control, we are not responsible for any technical problems you may experience with our website. If you do experience technical problems, please use the ‘contact us’ facility on this website.

Intellectual Property

Unless we’ve clearly stated otherwise, all intellectual property rights are our property. These include (but are not limited to) copyright in the graphic images, buttons, layout, and text contained in our website. You may not copy or distribute our website, except for your own personal use, in whole or in part, without our prior written consent.


You may not create a hyperlink to this website without our prior written consent. In order to provide you with the best web-based service, we have included within our website several links to other websites.

We cannot be responsible for those websites and their content which are beyond our control and we make no representation as to their quality, suitability, functionality or legality and you waive any claim you may have against us with respect to such websites.

Web Links

In the event that this web site contains links to other sites.

Please be aware that PSL is not responsible for the privacy practices of such sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information.

This privacy statement applies solely to information collected by our Websites. A link to an external site will always result in the opening of a new browser window so you should be clear that you are leaving content that is covered by PSL’s privacy policy.


Whilst we have taken all reasonable care to ensure the information contained within these pages is accurate we do not guarantee the accuracy or completeness of any information contained on or provided in connection with our website.

We are not responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with our website. You are responsible for the security of any data which you transfer to or from our website.

We shall not be responsible for any loss or damage caused, directly or indirectly, by your use of our website or the information contained on our website.


These Terms are subject to English law. If any dispute arises connected with you using our website, it will be dealt with by the English courts.

PSL Business Consultants Ltd.

Company Registration Number: 3762381

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