Tools

Tools for Handling Challenging Situations

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We equip individuals and teams with practical tools that they can use in the moments that matter most - especially when under pressure. These tools help people navigate complexity, connect better with others and respond with clarity instead of reactivity.

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Here are some examples of what we offer:
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The Stop-Think- Go Tool

For when emotion runs high. A simple method to pause, regulate and shift from reaction to response, so that you can think clearly and act intentionally.

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The QLS Clarity Tool

Designed for moments of confusion or conflict. This tool helps people quickly assess what's really going on, what's needed and possible to find a constructive way forward.
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The Tension-to-Trust Framework

For navigating difficult conversations. A structured yet flexible approach to move from defensiveness or silence to productive, trust-building dialogue.

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The Influence Lens

A mindset shift that helps people see how they shape the environment around them - useful for building accountability and interpersonal impact.

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The Mind Management System

For understanding how to get the best out of you and others.
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PSL tools are practical, real-world techniques people can apply immediately in conversations, meetings, or moments of internal tension.

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Good Enough For Pilots

There's a reason why pilots use checklists in an emergency situation. This is the inspiration behind the development of our toolkits, so that we empower the people we train with their own unique checklists that help them to perform better in challenging situations.

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These are just a few of the tools that we can provide to save you time and money in developing yourself and your team.

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Example of Roles These Apply to:

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Application engineers

Control engineers

Contract managers

Customer service teams

Customer support

Design engineers

Field service engineers

Field service managers

Inside sales

Maintenance technicians

Product support engineers

Project co-ordinators

Project engineers

Project managers

Proposals and estimating teams

Quality systems engineers

Safety consultants

Sales engineers

Sales support

Service operations leaders

Software engineers

Software support engineers

Systems engineers

Team leaders

Technical solutions consultants

Technical support teams

Technical trainers