Leadership Training

We are dedicated to empowering leaders to rise above challenges and drive impactful results with confidence and empathy.

Our training programs aren't one-size-fits-all; they're meticulously crafted to address the unique needs and responsibilities of your leaders. Ensuring that every aspect of our training is relevant and applicable to their roles, that's the transformative power of PSL training.

Our programs are designed to bridge the gap between learning and action, ensuring that your leaders can immediately apply what they've learned to drive positive change within your organisation, growth and ultimately profit to the bottom line.

Tools to be a better leader.

Having better tools is a certain way to be a better manager and leader.

Tools to help at every stage of a career.

  • Building and maintaining the trust and confidence of your team.
  • Understanding your strengths and weaknesses.
  • Turning around a low performing team.
  • Taking over a team.
  • Managing and leading change.
  • Leading in scenarios that challenge you.
Leadership sits on many levels, building on the right foundations makes it easier for managers to progress.
 Along the way managers are going to meet:
  • Competition and other perceived and real threats
  • Failure and success
  • Fear and resistance
  • Overwhelming situations
  • Poor performance
  • Reluctance to change
  • Self-doubt
  • Stress, anger, frustration
PSL training will help you by giving your structure, tools, skills and confidence. You will learn about management styles that build the place that people want to be part of.
There are certain fundamentals that we share about leadership.
  • Relationships are what build companies.
  • Influence comes from being able to be influenced.
  • Humility allows us to listen and respect other people’s opinions. Respect is a basic human need.
  • Caring is one of the most powerful things you can do for others.
  • Your why must be acceptable, well thought out and delivered.
  • Decision making is not always easy and it's not only OK to ask for help, sometimes it's essential.
Developing people and teams is part of what makes life rewarding.
Learn about building high performing relationships:
  • Leadership is about relationships with who you need to care about.
  • People will do more for you if they feel that you care about them.
  • All relationships have an investment account, sometimes you need to fill it and sometimes you need to spend it.
  • The stronger the relationships the stronger the team.
  • The most powerful thing you can do is to take care of people.
PSL courses incorporate practical exercises, case studies, and real-world applications to make the training beneficial and measurable.
Learn about comfort zones

Learn how to take yourself and others to your potential.

  • How to use coaching for overnight and over time improvements.
  • How to build safety and confidence.
  • How to build resilience.
Gain clarity
Where do you want to go? How bad do you want to get there? Do you have the resilience and flexibility to handle the adversity along the way? Do your words and actions make others feel worth more and those around you better?
We can help you!

PSL training is about structure. Having a clear structure means you can plan and review in faster and better ways. You can see what's needed, what is going well and what needs to change.

Training that's built for you

“PSL definitely benefits our business. They go the extra mile to understand our different businesses and to deliver training that has helped us to invest strategically in our people and grow our business.”

Richard Webb

Director of Field Services, Honeywell

What makes us different?

More about PSL

Proven Track Record

With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.

Achieving Your Objectives

Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.

Tailored Solutions

Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.

Expert Trainers

Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.


We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.

Flexible Training Formats

We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.

Customisable Modules

Our modular training approach allows you to customise programs based on your specific goals.

Continuous Improvement

The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.

Take the next step

Let’s take your team to the next level


Answers to the most common questions about our leadership and management training

How much does it cost?

PSL training courses start from £3750 for a team.

Do you run open public courses?

We do not run public courses. Everything we do is designed to fit your objectives.

What is your minimum and maximum number of delegates?

Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.

How do you charge?

We provide a fixed fee. The only factors that may change are accommodation and travel.

Why should we buy from PSL?

You should not buy from PSL. This is because we will not be selling to you. We will be working for you.

Still have questions?

Reach out to us we are here to help.