Clients and what they say about us

PSL serves clients from the public and private sectors, ranging from large multinational organisations, departments and agencies to medium sized businesses across the UK and globally.

We offer a highly flexible and inspiring approach to people and business development.

Our mission is to help people and businesses grow.

Thank you for a great course. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course." "This has more than met my expectations." "A wonderfully practical course - both personally and professionally

Thanks for the life-changing advices in the class 😃. It opens another perspective (Slow down and think) for me to see the world while my monkey brain is working! And I will be thinking more positively in future.

Apart from learning, the sessions were enjoyable and most importantly interactive. Course simplicity combined with interesting case studies made the course unique.

Thanks for your insights and feedback.  It’s great to see such a high proportion identified as high potential.  Your expertise in bringing out the best in people through case studies and roleplay is world class!!

Thank you for the certificate , it is always great pleasure and experience to attend your trainings, congratulation and thank you for this opportunity to have Customer relationship skills training.

Your guidance throughout the training have been truly enlightening. The interactive sessions, real-world examples, and practical exercises not only made the learning experience enjoyable but also significantly enhanced my understanding of effective customer relationship management. I appreciate your commitment to creating a positive and engaging learning environment around team. Your passion for the subject matter and willingness to address our questions with clarity and patience made the training sessions both informative and inspiring. I am confident that the skills and insights gained during this training will prove instrumental in my professional journey. The tools and strategies you shared will undoubtedly contribute to fostering stronger and more meaningful relationships with our customers. Once again, thank you for your dedication to our growth and development. Your impact extends far beyond the training room, and I feel well-equipped to apply these newfound skills in my day-to-day interactions.

Thank you for the training you have provided, looking forward to more opportunities to learn from you in the future. Your way of training made a difference in my learning experience , it was full of information and enjoyable. The knowledge I gained from your training is beneficial in my day-to-day work. As I interact with customers from different countries, this training will help me to meet their expectations more effectively. Once again, thank you for sharing your experience with examples as this will help in my growth and development.

I wanted to take a moment to express my sincere gratitude for your guidance and instruction throughout the customer relationship skills course. Your expertise and dedication made the learning experience truly valuable. Your passion for the subject matter was evident in every session, and I am grateful for the insights and practical knowledge I gained under your mentorship. Your encouragement and support have not only enhanced my understanding of customer relations but have also inspired me to apply these skills in my professional life. Thank you once again for your commitment to our growth and development.

The training has been a wonderful experience. Thanks for sharing your knowledge and making the content interesting and interactive. The case studies were challenging but just enough to highlight where I may have gaps in my experience and though process. I will be sure to remember all that was taught and practice with the tools you’ve now equipped us with.

It has been a very rewarding experience having this training instructed by you. I was looking forward to finish it but also learning from your experience and from the amazing people that I have had the training with. You’ve opened my eyes even wider about Honeywell. This training has a deep sense of how to get a smart approach with customers, take ownership, but also change the habit of thinking, which can be used in daily life as well. I will never forget that.

First, I really appreciate you for arranging the Customer Service Training for us. It is the best training I ever had and it is MUCH better than reading or listening to slides in eLearning. Mr. Griffiths is an extremely experienced trainer. He is knowledgeable, wise, intelligent, and respectful. His training suits people in different levels. I believe we all benefit from it. He keeps planting the idea, one team, to audiences. It helps us to jump out of box and think bigger.  We are all here to make success. I believe Mr. Griffiths really implement the theory - PEOPLE are the true asset. By attending his training, I feel Honeywell treats employees’ personal development at a very high level. The knowledge and skills we learned from the training will benefit our customer services and eventually bring more sales.  

Thank you again Andrew for time spent with us this week. Also thanks to this remarkable team.  Many of you I have known for a while, others were new, but was an enjoyable week and time well spent! I am so fortunate to be where I am today.

The sessions made me realize that there is always still so much to learn and always behavior that can be improved.  I am looking forward to going over the materials that you sent and reading the books you discussed.  I will strive to put the tools you shared to good use best that I can, professionally and personally.

Thank you for taking the time to go through your course with all of us. It was a privilege to be able to take it again and I look forward to the next one or hopefully the negotiations training. You were correct in that we would forget some things, and there was definitely a bit that had escaped my memory. It was refreshing to meet with you again and I am confident that what I learned this week will help continue my efforts to improve.  Something that the 2020 session helped me with was listening. I used to have trouble in conversations with waiting for my turn to talk instead of listening and focusing on what the other person was saying. I still do that sometimes, but am more conscious of it. I found the previous session to be extremely helpful over the past few years with learning how to engage with customers more effectively as someone who was new to the role and Honeywell. I hope to improve some of my other shortcomings with this week’s training session and refreshed knowledge. One of my favorite parts of the course is how engaged you keep us. At no point this week did I feel bored or distracted, and came out of the course feeling confident about myself and ready to hit the ground running.