Customer Service Excellence

We are enablers.

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Working with PSL means:

  1. Learned Effectiveness - Gaining good processes for guiding performance when it counts.
  2. Learned Optimism - Having a good process for gaining a high performing mindset.
  3. Learned Foundations - Routines that enable better focus and performance.
  4. Adapting - To the needs of different people and their learning styles.
  5. Succeeding - Because our training fits your people, time-constraints and achieves your objectives.
  6. Honesty - If we don't believe we can be truly successful with your project we will say so.

Is it true?

People only perform well because 1. They want to 2. They know how to 3. They can cope with the stress that their job creates for them.

People can almost always work smarter, more efficiently and effectively.

Recruiting great people isn’t easy and you can improve your team and their performance.

What would you like to improve?

  • Customer Service Your Competitors Cannot Match
  • Your Team Confidence- Optimism - Respect - Enthusiasm and Effectiveness CORE‍
  • The Skills for Handling Difficult Customers and Situations
  • Communication Skills
  • The One Team Winning Mindset
  • Resilience When Facing Change and Challenges 
  • Sales Opportunities
  • Time Management - Your Margin and Bottom Line
  • Job Satisfaction

How can we help?

When you are time poor we can help you to develop your people.

By providing Tailored training: a program, course or workshop on-line or face to face that really fits your needs and works.

PSL processes enable smarter work.

What You’ll Gain

  • Tailored training: a program, course or workshop that really fits your needs and works.
  • To download a copy of the image above click here
Key information about our training

Training details

Who is this for?

Small and large teams. Businesses, Schools, Colleges, Universities, Public and Private Sector Organisations.

Location

We can come to you or a venue near you. We operate throughout the UK and globally.

In-house Face-to-Face
Virtual on-line

Duration

Our courses are delivered as workshops: 4 hour or longer sessions over a period of time that fits with availability and objectives.

Duration

Customisation

We always tailor or training so that it fits our needs and objectives.

Bespoke
“PSL definitely benefits our business. They go the extra mile to understand our different businesses and to deliver training that has helped us to invest strategically in our people and grow our business.”

Richard Webb

Director of Field Services, Honeywell

What makes us different?

More about PSL

Proven Track Record

With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.

Achieving Your Objectives

Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is it that you want to achieve?

Tailored Solutions

Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.

Expert Trainers

Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.

Global

We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.

Flexible Training Formats

We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.

Customisable Modules

Our modular training approach allows you to customise programs based on your specific goals.

Continuous Improvement

The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.

FAQs

Some of the questions we receive.

How much does it cost?

PSL training courses start from £3750 for a team.

Do you run open public courses?

We do not run public courses. Everything we do is designed to fit your objectives.

What is your minimum and maximum number of delegates?

Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.

How do you charge?

We provide a fixed fee. The only factors that may change are accommodation and travel.

Why should we buy from PSL?

You should not buy from PSL. This is because we will not be selling to you. We will be working for you.

Still have questions?

Reach out to us we are here to help.

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