Training content

The following PDF includes a sample of content. We will build your customer service training to fit your business and people.

This tells our story.

What your business could gain

  • Better considered, more helpful and realistic customer service training that fits your business and people
  • Better trained people, following best practice, delivering better customer service
  • Reducing the cost of doing business and lost opportunities
  • Tools your competitors may not have
  • Customer service excellence

What’s our training like?

Our guarantee

  1. You will receive customer service training that has been built for your business and your people.
  2. You will receive the skills and confidence building tools needed.
  3. You will gain a many times return on investment by implementing our training and tools.
  4. Your people will value what we deliver.
  5. We will be prepared and delivering a fully interactive experience.
  6. We will deliver practical, effective customer service tools that your people can use now and your managers can use to keep them practicing.


  • Training for one, a few or whole team
  • Flexible ways of learning
  • Workshops and day courses
  • Training on site or at a location of your choice
  • The options to include on-line and follow-up ways of learning
  • Train the trainer
  • Hybrid courses, including negotiation, sales, management and leadership skills

For more information feel free to get in touch we are here to help.

Call us on +44 (0) 1952 201966 or email us at or by using our contact form.