Our Customer Service Training Programs

Course objectives:

  1. On-site face-to-face or virtual using teams.
  2. Training that fits your objectives, your people and organisation or business.
  3. Make the training completely relevant.
  4. Make your employees feel invested in with training that they can use to improve their work and lives.
  5. Communication skills, people skills, problem solving, making customers feel valued and value for money.
  6. Building the value of your brand and competitive advantage in your market.
  7. Multiple returns on investment for you and your people.

Course Approach

  1. Define best practice:
    Agree some goals to be achieved and why they matter.
  2. Discuss:
    Involve the delegates in the process of engaging with change and improvements.
  3. Develop:
    Enable learning through ways that fit individuals as well as the team.
  4. Do:
    Practice with skills, tasks and exercises.
  5. Deploy:
    Make the transfer of theory and practice to the work place, by providing tools that make this happen.

Customer service training

We provide entry level, intermediate and advanced skills training.

1. Essential Customer Service Skills:

  • Master the fundamental skills required for exceptional customer service. Learn effective communication, active listening, problem-solving techniques, preventing conflict situations and the best practices that form the foundation of a customer-first approach.

2. Advanced Service Strategies:

  • Elevate your customer service game with better strategies for handling challenging situations, resolving conflicts, and turning around customer frustrations and disappointments.
  • Drive growth in sales opportunities through equipping service teams with the skills to identify and develop customer needs into sales opportunities.

3. Customer Relationship Skills:

  • Relationships are what build companies. Relationship skills refer to the abilities that contribute to positive interactions, effective communication, and healthy connections with others. These skills are crucial. Strong relationship skills can enhance collaboration, build trust, and foster a positive social and work environment.

4. One Team:

  • Help your teams to work better together to build more trust and respect internally so that you can work as one team to better serve your external customers.

5. Change Management and Resilience:

  • Make your teams better prepared to overcome the challenges that are ahead for them, to become more adaptable, flexible and competent.

6. Leaders in Customer Excellence:

  • Equip your leadership team with the soft skills to build a customer-centric culture. Learn how to inspire and guide your team to consistently deliver exceptional service.

Invest in Your Team’s Success

PSL will equip your team with the tools they need to excel in customer service – to build your brand, better customer relationships, and drive business growth through talent.

More about PSL

Proven Track Record:

With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.

Achieving Your Objectives:

Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.

Tailored Solutions:

Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.

Expert Trainers:

Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.

Global:

We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.

Flexible Training Formats:

We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.

Customisable Modules:

Our modular training approach allows you to customise programs based on your specific goals.

Continuous Improvement:

The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.

Let’s Elevate Your Customer Service Together

Let’s talk about what you want to achieve and how we can help.