Do your customer service skills need improving?

PSL customer service training, will help you learn the psychology of selling, the mindsets, skillsets, and tools you need to consistently sell in ways that get results.

What follows are some examples of what’s possible.

IN OUR INTERACTIVE SESSIONS YOU WILL LEARN HOW TO

  • Create positive first and last impressions
  • Communicate more effectively using verbal and written communications
  • Build rapport and trust, follow a how can I help you approach at all times
  • Take ownership
  • Understand and prioritise your customer’s needs
  • Identify potential problems early
  • Understand and manage customer expectations
  • Take notes and use them to maintain credibility – if it’s not written down it didn’t happen
  • Think critically to accurately design solutions and creatively to find ways to be helpful
  • Help your customers to understand their real needs
  • Demonstrate service excellence, go the extra mile and get value from doing so
  • Deliver on your promises
  • Discuss money and other difficult topics
  • Ask the right questions and listen using QLS
  • Handle questions, pick up on clues, stop when you need to stop and listen when you really need to listen
  • Read between the lines
  • Adapt your approach to meet the needs and styles of different types of customer
  • Use good stress and manage bad stress
  • Manage stress, anger and frustration in yourself and others
  • Deal with difficult customers and stop situations from escalating
  • Manage risk and potential threats to yourself
  • Manage risks and threats to the reputation of your company through social media
  • Manage your non-verbal communication
  • Perform well under pressure
  • Turn around problems, mistakes and complaints
  • Press the stop button (stop, think, respond button)
  • Write in helpful ways
  • Work for your customers and protect the interests of your business
  • Work as a high performing team, through effective communication, ownership and DDT

WHAT YOU WILL RECEIVE – TRAINING THAT IS

  • Customised to fit your needs and objectives
  • Relevant to your job roles, target markets and products
  • At the level of ability needed (foundation to advanced sales training)
  • On-line or at the location that’s easier for you
  • Communication and soft skills training

LENGTH OF TRAINING

  • 1 or 2 day workshops
  • 3-4 hour on-line sessions, customised to your objectives
  • On-demand