Welcome to PSL
We are soft skills training specialists and we provide tailored, sector specific training in the following areas:
- Customer Service Excellence / Customer Delight Training
- Engineers Customer Relationship Skills Training
- Leadership and Management Skills Training
- Project Manager and Engineers Soft Skills Training
- Service and Sales Negotiation Skills Training
- Service and Engineers Sales Skills
Improving how your teams communicate with customers and each other will reduce your operational costs and create opportunities for growth.
It's truly amazing what people can achieve when they work together.
What makes a great team?
Find out how you can unlock your team's potential with PSL's accelerated learning solutions, delivered face-to-face, online, or through blended formats,
for all levels of skill and ability.
Our training
Fully Bespoke or Tailored Training and Coaching
- Customer Service Excellence Training
- Engineers Communication and Customer Relationship Skills Training
- Field Service Manager Leadership and Management Skills Training
- Service Negotiation Skills Training
- Service Sales Training
With a multitude of completely adaptable options to fit your objectives.
- Face to face
- Virtual on-line and e-learning or a blend of solutions
- Local or global training solutions
- Training for all levels of ability and experience
Expert Trainers
- Boredom is not the enemy of learning in our sessions
- Our courses are interactive and memorable
- Expect dynamic workshops and group activities that make learning enjoyable
Publications
Global Network
- Our experience means we can make training relevant for your culture and local requirements
Customisable Modules
- Our modular training approach allows you to customise programs based on your specific goals
Continuous Improvement
- The business landscape is ever-evolving and so are customer needs.
- Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.
Why choose PSL?
1. Results-Driven Training
Our training programs are designed to deliver measurable results. Witness tangible improvements in customer satisfaction, employee engagement, and overall business success.
3. Accelerated learning
Learn how to learn quickly and in a way that fits you and others unique individuals. For us training is not about powerpoint presentations, it's about helping people to engage with and to retain valuable learning.
“PSL definitely benefits our business. They go the extra mile to understand our different businesses and to deliver training that has helped us to invest strategically in our people and grow our business.”
Richard Webb
Director of Field Services, Honeywell
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