Customer Service Excellence Training
Customer Service Excellence Training to Empower Your Teams to Delight Every Customer
What’s in this training for you.
PSL helps teams build the confidence, empathy and communication skills that create lasting loyalty - even when things go wrong.
Customer service excellence isn’t about being perfect, it’s about responding brilliantly.
Your customers remember:
How you made them feel - How quickly you responded - How you handled the difficult moments
Your teams will learn to:
- Stay calm and professional under pressure
- Communicate with clarity, warmth and confidence
- Handle difficult customers with empathy
- Turn complaints into loyalty opportunities
- Build lasting relationships through small service moments
- Reduce stress and improve morale
Training outcomes:
- Higher customer satisfaction
- Reduced escalations and complaints
- Improved employee confidence and teamwork
PSL training is designed to be:
Relevant. Working with reality in your world.
Realistic. Understanding why humans behave in certain ways.
Robust. Insights and tools you can use to get the best out of you and others.
Customer service excellence training that is designed to fit your business and needs.
Let's Achieve Excellence Together!
Maximise your productivity and minimise your costs - with our guarantee.
All you have to do is get in touch!
We can't wait to develop a solution that works best for you. Contact us and together we'll find your best solution. We look forward to hearing from you!
Training Options
- In-person face-to-face Workshops. 1-day or 2-day inspiring, engaging sessions, depending on your needs and objectives
- Virtual Live Sessions on Teams or your platform. A series of 2-4 hour workshops on line
- Blended Learning – Combine in-person, virtual and coaching follow-up
- Supported by tools for managers to reinforce service excellence daily
Modular Training Program
Our practical training courses offer a modular structure. This means you can choose workshops that fit your schedules and team's availability.
Customer Service Excellence.
How good would it be if all companies and organisations followed three principles?
- Understand customer needs
- Take ownership
- Use problem solving tactics
Some companies do exactly the opposite of this. Which gives you the advantage.
What Our Clients Say
Apart from learning, the sessions were enjoyable and most importantly interactive. Course simplicity combined with interesting case studies made the course unique.
Thanks for your insights and feedback. It’s great to see such a high proportion identified as high potential. Your expertise in bringing out the best in people through case studies and roleplay is world class!!
Thank you for the certificate , it is always great pleasure and experience to attend your trainings, congratulation and thank you for this opportunity to have Customer relationship skills training.
It has been a very rewarding experience having this training instructed by you. I was looking forward to finish it but also learning from your experience and from the amazing people that I have had the training with. You’ve opened my eyes even wider about Honeywell. This training has a deep sense of how to get a smart approach with customers, take ownership, but also change the habit of thinking, which can be used in daily life as well. I will never forget that.
All you have to do is get in touch!
We can't wait to develop a solution that works best for you. Contact us and together we'll find your best processing or packaging solution. We look forward to hearing from you!
Insights
How to bring out the best out in others.
Your teams will grow in awareness and competence. We guarantee it!
- Service. How you make a contribution beyond what you may know.
- First impressions. Critical success factors and remembering the last impression too.
- Customer service. What excellence looks like. A process for being effective.
- Communication. Valuable insights and tools you can use to your advantage.
- Communication skills. What you need to be great at in your role.
- Self-awareness. Understanding the effects of words, tone and body language.
- Building rapport and trust. Strategies and skills that make the difference.
- Questions and listening. What works and what doesn’t. Game lifting insights.
- Negotiating. Simple tools to help you negotiate successfully.
Working with stressed, frustrated and angry customers.
Your teams will grow in awareness and competence. We guarantee it!
- Mistakes. Ways that humans make situations worse than they need to be.
- Recuperation. What you must do to be on-top-of-your-game.
- Decisions. How to react well under pressure.
- Empathy. What this really means and how to use empathy successfully.
- Escalations. How to prevent unnecessary escalations.
- Support. Understanding what prevents humans from asking for help.
- Partnership. How to change the game to working-together.
- Conflict. Understanding your approach to conflict.
- Diffusing. Techniques to turn the pressure down.
- Commitments. Giving and gaining commitments to make progress.
- Uncertainty and time. Time management tools to make your customers life easier.
You are your most important customer.
This is because the best version of you is:
- Going to be tested, challenged and unfairly treated sometimes.
- What you, your colleagues, customers and community needs.
- What makes a difference in your world and the lives of others.
The best version you means being able to get out of the survival fight or flight state and to do this you need certain tools. Being able to reframe certain situations is a game-changer.
The opportunity here is to gain so much more than basic customer service training.
You will take away tools that improve your life. Your business will gain resources that reduce costs, increase sales and profits.
Conclusion.
From participating in PSL training you will gain a real investment in you.
Skills and tools that enhance the quality of your life. You will gain checklists that you can use right away to reduce mistakes, risk and to increase your confidence and creativity.
RQ. Relationship intelligence.
This drives individual, team and business success.
EQ. Emotional intelligence.
Understanding yourself and others is a life skill.
PQ. Interpersonal intelligence.
Abilities to understand and interact effectively with others.
CQ. Collective intelligence.
How to work well with different people.
Better Brand Ambassadors.
Perhaps the best in your market or sector.
Better trained employees and colleagues who make the difference.
All you have to do is get in touch!
We can't wait to develop a solution that works best for you. Contact us and together we'll find your best solution. We look forward to hearing from you!
What You’ll Gain
- Tailored training: a program, course or workshop that really fits your needs and works.
- To download a copy of the image above click here
Training details
Who is this for?
Small and large teams. Businesses, Schools, Colleges, Universities, Public and Private Sector Organisations.
Location
We can come to you or a venue near you. We operate throughout the UK and globally.
Duration
Our courses are delivered as workshops: 4 hour or longer sessions over a period of time that fits with availability and objectives.
Customisation
We always tailor or training so that it fits our needs and objectives.
Richard Webb
Director of Field Services, Honeywell
More about PSL
Proven Track Record
With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.
Achieving Your Objectives
Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is it that you want to achieve?
Tailored Solutions
Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.
Expert Trainers
Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.
Global
We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.
Flexible Training Formats
We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.
Customisable Modules
Our modular training approach allows you to customise programs based on your specific goals.
Continuous Improvement
The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.
FAQs
Some of the questions we receive.
PSL training courses start from £3750 for a team.
We do not run public courses. Everything we do is designed to fit your objectives.
Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.
We provide a fixed fee. The only factors that may change are accommodation and travel.
You should not buy from PSL. This is because we will not be selling to you. We will be working for you.