service and operations Manager Training

Strong field service and operations management is not about solving every problem personally. It is about creating a team that can think, communicate and perform effectively without becoming dependent on the manager for every decision.

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who is this training for?

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Field Service Managers • Service Managers • Regional Service Managers • Operations Managers • Technical Managers • Engineering Supervisors • Service Team Leaders • New and Aspiring Managers

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Two Jobs

Effective Service and Operations Managers need to lead their people and run the operation. They develop engineers while managing workload, utilisation, productivity, customers, commercial performance and future demand.

There are always time and performance traps

Operational pressure naturally pulls managers towards the detail. The more problems managers solve personally, the more dependent the team can become - leaving less time for coaching, planning and improvement.

An engineer can become a great manager

Often the best engineers get promoted to solve one problem, and is often the case another is created. Especially if the new manager recieve little or no coaching.

What if the Manager Is Also an Engineer?

Many Field Service Managers are still technical experts, customer contacts or operational problem solvers. PSL helps managers recognise when they need to be the player, manager, leader or coach, without allowing today's technical demands to consume the entire management role.

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Managing the Whole Operation

A Field Service Manager cannot manage effectively by looking at one measure in isolation. They need visibility across today's workload, people, customers, commercial performance and future capacity.

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The challenge is managing today without sacrificing tomorrow.

The measures will vary by organisation. PSL helps identify the operational, people, customer and commercial measures that matter to your business.

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developing proactive managers

Many service managers don't have a management problem. They have a management-capacity problem.

the business case

Management development should ultimately improve business performance.

The exact measures will vary by organisation, but PSL works with you to identify the outcomes that matter to your operation.

Not Generic Management Training

We explore your operation, your people, your performance measures and your real management challenges before deciding where to focus.

Management skills Review

Explore the performance challenges within your field service operation and identify where stronger management could create measurable value.

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No obligation. No generic sales presentation. Just a useful conversation about your operation.